New patient Center

You’ve done the hard part.

Deciding to reach out is often the heaviest lift. I’ve made everything that follows as simple and transparent as possible.

What happens next.

I prefer clarity over mystery. Here is exactly what the onboarding process looks like at Sweetnam Psychology.




Step 1

Schedule your consultation.

My online booking page is open to new patients for immediate scheduling.

Alternatively, book a no-obligation call to discuss your needs, ask questions, and see if my approach feels like the right fit for you. You are also welcome to reach out directly by email or SMS.

Step 2

Complete welcome forms.

Fill out quick online forms so your first session focuses immediately on you.

Step 3

Let’s get started.

Join me for in person psychology at my primary location in Kingscliff NSW.

If you are seeking therapy on the Gold Coast, I have limited availability at my Miami Clinic. Please reach out to discuss.

Australia-wide therapy is available online.

Investment

The financials

Therapy is an investment of your time, energy, and resources. I believe in being fully transparent about the financial aspect so there are no surprises.

Individual Session Rates

50-min session | $280.00

Medicare Rebate | $145.25

Your Investment Per Session | $134.75

Medicare Guide

You are welcome to see me without a referral, however a referral is required if you want to claim a Medicare rebate for any of our sessions

I am registered with Medicare as a provider of psychology services under the Better Access to Mental Health Care Initiative. This allows clients to claim a Medicare rebate for sessions, provided they have a current referral and Mental Health Treatment Plan (MHTP) from their GP or psychiatrist. The current rebate per session in consult rooms is $145.25, and $169.95 for consultations held outside of consulting rooms.

Rebates may also be available through private health insurance, either as an alternative to Medicare or once your Medicare-covered sessions have been used.

How it works:

You pay the full fee at the time of the session. Following our session, I submit a claim to Medicare online. Your rebate is processed and reimbursed to your nominated bank account with Medicare.

FAQs

Good questions.

If you're not quite sure yet, that's completely normal. You're welcome to send a message first, ask questions, or just sit with it a little longer. Some frequent questions are listed below.

  • I offer a variety of therapy services including individual therapy, couples therapy, and perinatal support.

  • I am available from Tuesday to Saturday. After hours and weekend appointments are available at Kingscliff. Please contact me to discuss times

  • This kind of work takes time. Therapy done with care, respect, and real attunement is often slow, because it honours the complexity of what you’ve lived through.

    The ten sessions rebated by Medicare gives us about eight hours together. For some patients it can take that long just to name what’s really going on, and that is completely okay.

    I work best with people who are willing to be patient with their own process, and who want therapy that invites lasting, not rushed, change.

  • Cancellations must be made 24 hours in advance to avoid any charges.

    Cancellations after 24 hours incur a $150.00 fee

  • You are welcome to see me without a referral, however a referral is required if you want to claim a Medicare rebate for any of our sessions

    I am registered with Medicare as a provider of psychology services under the Better Access to Mental Health Care Initiative. This allows clients to claim a Medicare rebate for sessions, provided they have a current referral and Mental Health Treatment Plan (MHTP) from their GP or psychiatrist. The current rebate per session in consult rooms is $145.25, and $169.95 for consultations held outside of consulting rooms.

    Rebates may also be available through private health insurance, either as an alternative to Medicare or once your Medicare-covered sessions have been used.

  • My standard session fee is $280.00. With a valid and current MHCP you are eligible for a rebate of $145.25, making the out of pocket cost $134.75.

  • In general, all information disclosed in our sessions is confidential.

    There are exceptions to this rule. The first exception is if you are at risk of harm to yourself or someone else. The second exception is in relation to court orders (i.e., subpoena). The final exception applies to mandatory reporting of child abuse and varies by state:

    QLD: Psychologists are mandatory reporters for children under 18 if they believe a child is at risk of harm.

    NSW: Psychologists are not automatically mandatory reporters, but they are required to report if they form a belief on reasonable grounds that a child is at risk of significant harm.

    If either of these situations become relevant, I will discuss this with you immediately.

Still wondering something?

Just message me - I’m happy to help!