New Client CenterYou’ve done the hard part.
Deciding to reach out is often the heaviest lift. I’ve made everything that follows as simple and transparent as possible.
What happens next.
I prefer clarity over mystery. Here is exactly what the onboarding process looks like at Sweetnam Psychology.
Step 1
Schedule your consultation.
Book a no-obligation call to discuss your needs, ask questions, and see if my approach feels like the right fit for you. You are also welcome to reach out directly by email, or if you’re feeling ready my online booking page is open to new patients for immediate scheduling.
Step 2
Complete welcome forms.
Fill out quick online forms so your first session focuses immediately on you.
Step 3
Begin your transformation.
Join me for in person psychology on the Gold Coast and Tweed Coast, or online for telehealth psychology sessions across Australia. We can begin working together on your goals and growth.
My commitment to you.
At Sweetnam Psychology, your experience is guided by compassion, transparency, and a dedication to real progress. Here’s what you can expect as you embark on your journey with me.
SupportListen
I take the time to hear your story and ensure your unique needs and goals shape every step of our work together.
GuidanceEmpower
I offer process oriented, evidence-based therapy to help you navigate challenges and build lasting change.
GrowthTransform
Through a collaborative process, you’ll develop new insights, resilience, and lasting change. This process moves you every closer to living the full and authentic life you want to lead.
InvestmentFocused on real-world results
Therapy is an investment of your time, energy, and resources. I believe in being fully transparent about the financial aspect so there are no surprises.
Individual Session Rates
50-min session | $255.00
Medicare Rebate | $145.25
Your Investment Per Session | $109.75
Medicare Guide
You are welcome to see me without a referral, however a referral is required if you want to claim a Medicare rebate for any of our sessions
I am registered with Medicare as a provider of psychology services under the Better Access to Mental Health Care Initiative. This allows clients to claim a Medicare rebate for sessions, provided they have a current referral and Mental Health Treatment Plan (MHTP) from their GP or psychiatrist. The current rebate per session in consult rooms is $145.25, and $169.95 for consultations held outside of consulting rooms.
Rebates may also be available through private health insurance, either as an alternative to Medicare or once your Medicare-covered sessions have been used.
How it works:
You pay the full fee at the time of the session. Following our session, I submit a claim to Medicare online. Your rebate is processed and reimbursed to your nominated bank account with Medicare.
FAQsGood questions.
It's normal to have hesitations. Here are a few things my patients often ask before starting.
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I offer a variety of therapy services including individual therapy, couples therapy, and perinatal support. We find a space that makes the most sense to our therapeutic needs, be this in my purpose built clinic in Miami (Gold Coast), in nature, online, or in your home.
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I am available from Tuesday to Saturday with a variety of hours available for sessions including evening appointments.
Please note that in clinic appointments are not offered on a Tuesday.
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This kind of work takes time. Therapy done with care, respect, and real attunement is often slow, because it honours the complexity of what you’ve lived through.
The ten sessions rebated by Medicare gives us about eight hours together. For some patients it can take that long just to name what’s really going on, and that is completely okay.
I work best with people who are willing to be patient with their own process, and who want therapy that invites lasting, not rushed, change.
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Cancellations must be made 24 hours in advance to avoid any charges.
Cancellations after 24 hours incur a $150.00 fee
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You are welcome to see me without a referral, however a referral is required if you want to claim a Medicare rebate for any of our sessions
I am registered with Medicare as a provider of psychology services under the Better Access to Mental Health Care Initiative. This allows clients to claim a Medicare rebate for sessions, provided they have a current referral and Mental Health Treatment Plan (MHTP) from their GP or psychiatrist. The current rebate per session in consult rooms is $145.25, and $169.95 for consultations held outside of consulting rooms.
Rebates may also be available through private health insurance, either as an alternative to Medicare or once your Medicare-covered sessions have been used.
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My session fees are as below:
Standard Consultation: The fee for a 50 minute appointment at my clinic location or online is $255.00. With a MHTP from your GP or psychiatrist you will be eligible for a rebate of $145.25, making your investment in therapy $109.75.
Walk-n-Talk: The fee for a 50 minute out of consult rooms appointment is $280.00. With a MHTP you are eligible for a rebate of $169.95, making your investment in therapy $110.05.
In Home Support: The fee for in home perinatal support is $275.00 per session. With an eligible MHTP the rebate on out of office services is $169.95, making your investment in therapy $105.05.
While the total session cost for Walk-n-Talk and In Home services is higher, this is due to the higher rebate for out of office consultation, the difference of which the practice absorbs to cover most travel fees.
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In general, all information disclosed in our sessions is confidential.
There are exceptions to this rule. The first exception is if you are at risk of harm to yourself or someone else. The second exception is in relation to court orders (i.e., subpoena). The final exception applies to mandatory reporting of child abuse and varies by state:
QLD: Psychologists are mandatory reporters for children under 18 if they believe a child is at risk of harm.
NSW: Psychologists are not automatically mandatory reporters, but they are required to report if they form a belief on reasonable grounds that a child is at risk of significant harm.
If either of these situations become relevant, I will discuss this with you immediately.
Still wondering something?
Just message me - I’m happy to help!